Refunds & disputes

Handle refunds in your provider and review file access separately.

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How it works

Refunds and disputes are managed in your own payment provider account. Check the order and payment there before refunding, and tell the buyer what to expect. Manual Stripe keys and off-platform links do not give knit.bio a reliable refund event, so do not assume a refund automatically revokes a file that was already delivered or downloaded.

Set it up

  1. 1

    Refund from your provider

    Issue the refund in Stripe or Razorpay and check the order and delivery status separately. For an off-platform payment, handle the refund through that provider and contact the buyer directly.

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Tips to get the most out of it

  • A clear FAQ block about your refund policy reduces disputes before they start.